First Name
Last Name
Job Title
Company
Business Email
Business Phone
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What is your type of business? Retailer Brand Technology and Services Supplier (vendor) Logistics & Fulfilment Solutions Provider & 3PL (vendor) Wholesaler Marketplace Consultant Press Other
Please specify your type of business
How does your business sell products? (Select all that apply) Own website/web shopMarketplacesSocial channelsWholesalePhysical store(s)Other
If you selected 'Other' please specify how your business sell products
What is your primary objective for attending the IRX Engage Summit? To stay abreast of industry trends To find new partners To discover what retailers are doing To raise awareness of our brand/product/service To decide if we want to sponsor an event ourselves in the future To acquire new customers
What is your primary objective for attending the IRX Engage Summit? To get practical advice To stay abreast of industry trends To learn about the latest technology offerings To gain consumer insight and forecasts To find new suppliers To network with the retail industry To discover what other retailers are doing
What is your secondary objective for attending the IRX Engage Summit? To stay abreast of industry trends To find new partners To discover what retailers are doing To raise awareness of our brand/product/service To acquire new customers To decide if we want to sponsor an event ourselves in the future
What is your secondary objective for attending the IRX Engage Summit? To get practical advice To stay abreast of industry trends To learn about the latest technology offerings To gain consumer insight and forecasts To find new suppliers To network with the retail industry To discover what other retailers are doing
What is the primary challenge you or your business need to address in the next two years? Brand awareness Brexit COVID-19 recovery Cross border Customer retention Entering new markets Acquiring new customers Sustainability Technology
What other challenges do you need to address in the next two years? Brand awarenessBrexitCOVID-19 recoverySustainabilityAcquiring new customersCustomer retentionCross borderEntering new marketsTechnologyOther
If you selected 'Other' please specify your other challenges
What best describes your business? (Select all that apply) Customs & international shippingCustomer service managementDelivery managementDemand managementImportingInventory planning & managementOrder managementPackagingPicking & packingQuality control(Re)LabellingReturns & exchange managementRoboticsSupply chain managementWarehousingOther
If you selected 'Other' please specify your business
Are you looking to acquire or replace any systems in the next 6-12 months, including replatforming? YesNo
What is your primary area of interest? Web marketing - including SEO, PPC, search, websites, conversion activityeMarketing - including email, online reviews, referral programs, personalisation, social media, customer relationship tracking/management, CRM systems, affiliate programmesSocial media - including platforms, ads, content creation, user-generated content, influencer marketing, cross-promotion, social customer service, social shoppingDigital marketing - including TV ads, electronic billboards, mobile and push notifications, in-app PPC campaignsDesign & brand - including website design, content creation, campaignsInternationalisation - including translation and localisationMarketplaces - including marketplace services and toolseCommerce platforms – including web hosting, CMS and mobile appsUser experience - including UX design, site analytics, usability, web & mobile performance, optimisation and testingPersonalisation - including recommendations, user-generated and contentPayments and fraud prevention - including payment processing, crypto currencies, security, shopping carts, merchant servicesConversion - including CRO, price tracking, analyticsLogistics & supply chain - including third-party logistics, transport, shipping software and platformsWarehousing & operations - including materials handling, warehouse management systemsPackaging and labelling - including protective materialsDelivery & returns - including Final Mile, delivery management platformsInventory & order management - including PIMS and OMSCustomer service & retention - including CRM systems, chatbots, customer contact centres, loyalty programmesStrategy & consultancy - including advisory, planning and legalB2B & wholesale - including dedicated platforms, digital transformation, automationDropshipping - including automatic XML, fulfilment, supply chain, paymentDisruptive technology - including artificial intelligence/machine learning, automation, IoT, AR/VR voice, big data and data analytics, blockchain, cloud services
What other areas are you interested in? (Select all that apply) Web marketing - including SEO, PPC, search, websites, conversion activityeMarketing - including email, online reviews, referral programs, personalisation, social media, customer relationship tracking/management, CRM systems, affiliate programmesSocial media - including platforms, ads, content creation, user-generated content, influencer marketing, cross-promotion, social customer service, social shoppingDigital marketing - including TV ads, electronic billboards, mobile and push notifications, in-app PPC campaignsDesign & brand - including website design, content creation, campaignsInternationalisation - including translation and localisationMarketplaces - including marketplace services and toolseCommerce platforms – including web hosting, CMS and mobile appsUser experience - including UX design, site analytics, usability, web & mobile performance, optimisation and testingPersonalisation - including recommendations, user-generated and contentPayments and fraud prevention - including payment processing, crypto currencies, security, shopping carts, merchant servicesConversion - including CRO, price tracking, analyticsLogistics & supply chain - including third-party logistics, transport, shipping software and platformsWarehousing & operations - including materials handling, warehouse management systemsPackaging and labelling - including protective materialsDelivery & returns - including Final Mile, delivery management platformsInventory & order management - including PIMS and OMSCustomer service & retention - including CRM systems, chatbots, customer contact centres, loyalty programmesStrategy & consultancy - including advisory, planning and legalB2B & wholesale - including dedicated platforms, digital transformation, automationDropshipping - including automatic XML, fulfilment, supply chain, paymentDisruptive technology - including artificial intelligence/machine learning, automation, IoT, AR/VR voice, big data and data analytics, blockchain, cloud services
What are your main areas of business? (Select all that apply) Web marketing - including SEO, PPC, search, websites, conversion activityeMarketing - including email, online reviews, referral programs, personalisation, social media, customer relationship tracking/management, CRM systems, affiliate programmesSocial media - including platforms, ads, content creation, user-generated content, influencer marketing, cross-promotion, social customer service, social shoppingDigital marketing - including TV ads, electronic billboards, mobile and push notifications, in-app PPC campaignsDesign & brand - including website design, content creation, campaignsInternationalisation - including translation and localisationMarketplaces - including marketplace services and toolseCommerce platforms – including web hosting, CMS and mobile appsUser experience - including UX design, site analytics, usability, web & mobile performance, optimisation and testingPersonalisation - including recommendations, user-generated and contentPayments and fraud prevention - including payment processing, crypto currencies, security, shopping carts, merchant servicesConversion - including CRO, price tracking, analyticsLogistics & supply chain - including third-party logistics, transport, shipping software and platformsWarehousing & operations - including materials handling, warehouse management systemsPackaging and labelling - including protective materialsDelivery & returns - including Final Mile, delivery management platformsInventory & order management - including PIMS and OMSCustomer service & retention - including CRM systems, chatbots, customer contact centres, loyalty programmesStrategy & consultancy - including advisory, planning and legalB2B & wholesale - including dedicated platforms, digital transformation, automationDropshipping - including automatic XML, fulfilment, supply chain, paymentDisruptive technology - including artificial intelligence/machine learning, automation, IoT, AR/VR voice, big data and data analytics, blockchain, cloud services
Please specify your market segment Beauty & Pharmaceuticals Clothing Department Store & Multiple Products Electricals Food Home and Furniture Travel & Hospitality Leisure (including Gambling, Toys, Hobbies)
What is the size of your business (annual revenue)? Start up - £999,999 £1m - £24,999,999 £25m - £49,999,999 £50m - £499,999,999 £500m+
Approximately what percentage of your business is online? 0-25% 26-50% 51-75% 76-99% 100%
What is your level of seniority? Chairman/NED/Investor Owner/CEO/MD CxO (CFO, CMO, COO etc) Senior Director (Director, EVP, SVP) Director (Divisional Director, Head of) Senior Manager Manager Specialist/Subject Matter Expert Junior
What is your area of professional focus? Buying/Merchandising Customer service Delivery Design Developer Distribution eCommerce Finance/Legal HR IT Logistics/Warehousing Marketing Operations/Planning/Supply chain Product/Category owner Purchasing/Non-merchandise procurement R&D Retail & store operations Returns Risk management/Intellectual property Sales/Commercial Strategy/Business development Other (please specify)
If you selected 'Other' please specify your area of professional focus
What role do you play in purchasing products and/or services in your business? I have final sign off I am involved in the overall decision I recommend the purchase of products & services I am not involved in purchasing decisions
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